North East Ambulance Service NHS Foundation Trust (NEAS) provides ambulance and patient transport services across the North East of England. It is the only NHS trust that covers the whole region, serving communities across County Durham, Northumberland, Tyne and Wear, and the Tees Valley.
More than 3,000 staff work for the Trust. They respond to around 390,000 emergency and urgent incidents each year and provide care and support to patients across the region.
NEAS provides 999 emergency ambulance services and answers calls to NHS 111. It also provides patient transport services for people who need help getting to healthcare appointments.
In addition, the Trust delivers medical cover at public events and provides first aid training for businesses, organisations and local communities.
NEAS works closely with hospitals, community services and other health and care partners to help patients get the right care at the right time. Its teams use digital technology and new ways of working to improve services and support patients.
The Trust is committed to providing safe, high-quality care for everyone who uses its services. Through teamwork, innovation and strong partnerships, NEAS helps keep people across the North East safe, well and connected to the care they need.
CQC rating = Requires improvement
Visit Trust website: Home :: North East Ambulance Service
Vision...
To provide safe, effective and responsive care for all.
Values...
Compassion
We care for our patients and staff with compassion and empathy. We listen intently to those whose lives we touch, so that our provision is considered to be above and beyond the call of duty.
Accountable and responsible
We will make sure we always fulfil our duties and take responsibility for our actions. In doing this, we will support each other in delivering our service and react quickly to lessons learnt along the way. We will only be critical of ourselves, not others.
Respect
We work in challenging environments and situations. We will treat all our patients and colleagues with the same respect we’d expect to be shown ourselves. We will act as one team, value one another and face the future together.
Excellence and innovation
We will always do our very best. We will learn and constantly innovate wherever we can by embracing change to enhance our service. We will listen to, and collaborate with, our colleagues throughout the NHS, fellow emergency services and patients. This will enable us to remain at the forefront of specialist responsive care, as a dynamic, integrated and sustainable service.
Pride
This is more than a job, and it’s a privilege to serve the patients in our care. We’ve made a true commitment to our vocation as part of the overall NHS healthcare system. This will drive us with integrity at every turn to help others. We will commit to the recognition, training and development of our teams so that they can perform their duties to the best of their abilities.
Make a difference – day in day out
We touch people’s lives on a daily basis. How we do that can be life saving or life changing. We will always aim to make a positive difference to those people’s lives. And we will show the same respect to our colleagues as we do to our patients.
Kevin Scollay
Professor Stuart Corbridge
